MyHealthKits is an online platform that facilitates access to at-home test kits by connecting users with third-party suppliers and labs. We are not a healthcare or medical service provider, nor do we process or handle any test samples. Instead, MyHealthKits enables customers to order test kits, which are fulfilled and analyzed by third-party laboratories. Results from these kits are provided directly to you, the user, for informational purposes only. Always consult a qualified healthcare professional with any medical questions or concerns.
1.1 MyHealthKits AU Pty Ltd (we, us, our) operates and owns the platform MyHealthKits, found at www.myhealthkits.com.au (Platform), which facilitates ordering of test kits mailed to customers by external third-party suppliers. The Platform and its content are developed and owned exclusively by us, and these Terms and Conditions (Terms) form a legally binding agreement between you, the user (you, your), and us.
1.2 We reserve the right to update, modify, limit, or expand the Platform and its functionality at any time.
1.3 It is essential that you read and understand these Terms before using the Platform.
2.1 By using the Platform, you accept these Terms and agree to be bound by them.
2.2 These Terms apply each time you use the Platform. We may update them periodically without prior notice, so you should review the Terms upon each use.
3.1 To use the Platform, you may be required to provide:
3.2 Incomplete or inaccurate User Data may prevent us from providing the intended services.
3.3 We use User Data to fulfill orders, communicate results, and improve our services. By using the Platform, you consent to our use and sharing of your data with third-party partners, suppliers, and contractors, as outlined in our Privacy Policy available at https://myhealthkits.com.au/privacy-policy/.
3.4 Prohibited Conduct: You agree not to:
4.1 Test Kits and Results: The Platform facilitates access to at-home test kits, which are provided and analyzed by third-party labs (Laboratories). Our role is limited to connecting you with the suppliers of these kits and providing the results we receive from the Laboratory:
Results are provided for informational purposes only and do not constitute medical advice, diagnosis, or treatment. It is your responsibility to seek medical consultation to interpret the results.
4.2 Health Considerations: You are responsible for confirming that your health status is compatible with the chosen test. Notify us if you have any chronic conditions, ongoing health concerns, or medications that may impact the test’s accuracy or safety.
4.3 Compliance with Instructions: Follow all test instructions carefully, which may include fasting, abstaining from certain substances, or adhering to other pre-test requirements.
4.4 Limitations of Service: We are not healthcare providers and do not offer medical advice or treatment. We act solely as facilitators, enabling access to test kits and results.
4.5 Disclaimer on Test Results:
4.6 Accuracy of Results: Test kits are provided and analyzed by third-party Laboratories, and we do not warrant the quality, accuracy, or completeness of results.
5.1 We may display third-party advertisements on the Platform. We do not endorse, warrant, or assume any liability for the products or services advertised.
5.2 Any links to third-party websites are accessed at your own risk. We recommend reviewing their terms and conditions before use.
6.1 Fees: All fees, including delivery charges, GST, and any other costs, will be displayed before completing a purchase. Payment is required at the time of order.
6.2 Authorization: You authorize us and any third-party service provider to debit the account associated with your payment details for all fees related to your order.
6.3 We are not responsible for additional charges by your financial institution, including fees for insufficient funds or failed payments.
7.1 We use a third-party payment processor. Transactions are subject to the terms of the processor, and we are not liable for issues that may arise from this service.
8.1 After completing your order and payment, the test kit will be mailed to you for use according to provided instructions.
8.2 Turnaround Times: We do not guarantee or assume responsibility for the timing of results, as these are subject to the processing times of third-party Laboratories.
9.1 Refund Requests: If you believe you qualify for a refund, please contact us with:
9.2 Refunds, credits, or replacements are considered at our sole discretion and in accordance with Australian Consumer Law.
10.1 You are granted a limited, non-exclusive license to use the Platform as intended.
10.2 You may not reproduce, duplicate, or exploit any portion of the Platform without our written permission.
10.3 All intellectual property rights remain with us or our licensors.
11.1 Compliance with Instructions: Follow all provided operational guidelines and instructions to ensure proper use of the Platform and services.
11.2 We are not responsible for issues arising from non-compliance with instructions.
12.1 We may modify or discontinue the Platform or services at any time.
13.1 We disclaim all warranties, including those for merchantability, accuracy, and fitness for a particular purpose.
14.1 We disclaim liability for:
15.1 You agree to indemnify us and our affiliates for any claims or losses arising from your use of the Platform, including but not limited to:
16.1 We may assign or transfer our rights or obligations under these Terms without notice.
17.1 We are not liable for delays or non-performance due to events beyond our control (Force Majeure).
18.1 We reserve the right to use metadata and anonymized data resulting from your Platform use.
18.2 Abuse or threats toward our employees or representatives will result in immediate termination of your access.
18.3 Jurisdiction: These Terms are governed by the laws of Western Australia, and any disputes are subject to its courts.
For questions about these Terms, contact us at info@myhealthkits.com.au.
MyHealthKits is Australia’s leading provider of at-home pathology testing. Order a testing kit today to gain a fuller understanding of your overall health and well-being.
This platform should not be used as a substitute for a diagnosis and/or treatment from a qualified medical professional. Always seek the advice of your doctor or a qualified medical professional with any questions you may have regarding medical conditions or health issues.